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MSPA North America presents the Customer Experience Conference 2017
October 10 - 12, 2017
Vancouver, British Columbia, Canada at the Sheraton Vancouver Wall Centre

CXE3 attendees include executives from mystery shopping firms, marketing research and merchandising companies, surveyors, field audit firms, loss prevention firms and others, The conference will feature educational seminars, networking opportunities, professional development and updates regarding important issues within the customer experience management and measurement industry.

Further information will be posted soon.

Mystery Shopping 101

What is a Mystery Shopper?

A mystery shopper (also called a secret shopper) is someone who gets paid to visit a store or restaurant and secretly evaluate things like customer service, store cleanliness and product quality. After the visit, the secret shopper fills out a brief questionnaire (shopper report) describing their shopping experience and gets paid for their time and opinions. The business owner then uses the information the mystery shopper has given them to make any necessary improvements in their store or service. The importance of customer service has turned mystery shopping into a $1.6 billion a year industry.

Get Paid to Shop

Mystery shopper jobs pay well and quite often, the secret shopper is treated to free merchandise and free meals as part of the job. A secret shopping career can be very exciting, and for those who love to shop and dine out - it's the perfect job that offers fun assignments and flexible schedules.

History of Mystery Shopping

Mystery shoppers were first employed in the 1940s as a mechanism to measure employee integrity. Tools used for secret shopping assessments are generally simple questionnaires. Most secret shopper companies administer through the Internet, allowing potential mystery shoppers to register for participation and find mystery shopping jobs online.

The most common venues for a mystery shop are retail stores, movie theatres, restaurants, fast food chains, banks, gas stations, car dealerships, health clubs, and more. Virtually any context where there is a customer/business interaction is open to mystery shopping.

Retail evaluations in popular chain stores like Macy's account for roughly 35% of all mystery shopping revenue.

Methods of a Secret Shopper

Secret shoppers are often given assignments to simply test the service skills of the employees. Some of the common things secret shoppers will be looking for include:

- how long it takes before the secret shopper is greeted
- how was the secret shopper treated during their visit at the location
- cleanliness of location and employees
- quality and taste of meal served
- selection of products/food and prices
- speed and efficiency of service

After the visit, the secret shopper will then submit their opinions about their shopping experience. That information is then reviewed and analyzed by the business to find areas in their service that need improvement.

Approximately 32% of all mystery shopping assignments are for dining establishments. Famous for its delicious food,
friendly service, great atmosphere and cleanliness, the Cheesecake Factory is always a favorite with mystery shoppers.

Finding Real Mystery Shopper Jobs

Whether you are looking to become a mystery shopper or secret shopper for the first time, or looking for mystery shopping companies to work for, Mystery Shopping Providers can help.

We can connect you with 184 mystery shopping companies that hire new shoppers for assignments every day. Mystery Shopping Providers also offers online training for new mystery shoppers, personal consultation and an online newsletter for our new shoppers. No experience is required to take part in mystery shops. And because hundreds of new mystery shopper jobs are available every day, our members are guaranteed work.

Become a Mystery Shopper

Mystery Shoppers America is in business for one reason: to connect you with mystery shopper jobs. You are our first priority and we are committed to your success. If you want to be a mystery shopper, you need the service of the best available of all mystery shopping companies. MSP is the industry leader.

In business since 2002, MSP is reputable and well established. We are the largest mystery shopping service of our kind and we’re the best at what we do. Our experienced staff knows the mystery shopping industry inside-out.

Join us today & Get Paid to Shop!

Register with Mystery Shopping Providers and begin your new career as a paid shopper.
Click here to
Become a Mystery Shopper - America's First Choice for Mystery Shopping.
Copyright 2017. Mystery Shopping Providers. All rights reserved.

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Industry Resources

Mystery Shoppers Canada - Secret Shopping jobs in Canada


Mystery Shopping News

Mystery Shopping Restaurants - Getting Paid to Dine Out
Mystery shopper services play a vital role in the success of any restaurant. In today’s ultra-competitive market, it’s imperative that every restaurant serves up the best tasting food while providing excellent customer service in a clean and inviting premises. Read full article

Confessions of a Hotel Mystery Shopper
30,000 Americans stay at hotels as mystery shoppers, giving companies inside scoops on their services. Try finding a hotel mystery shopper willing to dish on one of their stays. Ask them to reveal the dirt on the unkempt suite, the coquette of a... Read full article

Secret Shopping Supermarkets & Grocery Stores
America’s supermarkets are in fierce competition for your food shopping dollar. Find out how you can profit from this and provide a valuable service to your community by mystery shopping in grocery stores. Read full article

Mystery Shoppers Help U.S. Regulators Fight Racial Discrimination At Banks
When the Consumer Financial Protection Bureau looked into the Mississippi-based regional bank BancorpSouth, it didn't just review thousands of loan applications. It sent in undercover operatives - some white, some black - who pretended to... Read full article

Using mystery shopping to increase profit in the hospitality industry
A customer’s point of view and perceived levels of service are critical to increasing profit in the Hospitality industry. How can your team ensure customer expectations are being met all while achieving brand standards?
Read full article

6 Ways to Have Fun with the Customer Experience
Good business doesn’t have to be all business all the time. In fact, the customer experience can benefit from some funny business as well. More than half of customers say humor resonates with them when they do business with a company, a Nielsen...
Read full article

Mystery Shoppers are Always in Demand

Atlanta, GA
Mystery shoppers in Atlanta enjoy incredible opportunity and great variety as the city has some of the largest shopping malls in the southeast like the massive Mall of Georgia...
more about Atlanta mystery shoppers

Boston, MA
Boston has everything a paid shopper could ask for from first-class designer name retailers to internationally famous franchises to local shops and boutiques. Every neighborhood in town...
more about Boston mystery shoppers

Chicago, IL
Chicago is a mystery shopper’s dream come true with world-class department stores, every kind of boutique from upscale to funky, fabulous discount shopping and specialty...
more about Chicago mystery shoppers

Dallas, TX
To start with, the shopping centers in the Dallas area are simply spectacular. One-stop mystery shopping couldn’t be any more fun or convenient with exceptional locations like North...
more about Dallas mystery shoppers

Denver, CO
Mystery shoppers in Denver can have an absolute field day in spectacular shopping malls like Park Meadows Mall, Cherry Creek Shopping Center and 16th Street Mall that all afford...
more about Denver mystery shoppers

Detroit, MI
Comprised of a series of communities and suburbs, metro Detroit offers a wide selection of excellent mystery shopping options. From the acres of massive malls and sprawling...
more about Detroit mystery shoppers

Los Angeles, CA
Mystery shopping is booming in the Los Angeles area and the mystery shopper industry in L.A. is as large as the city itself. Simply put, Los Angeles is a mystery...
more about Los Angeles mystery shoppers

Miami, FL
Local mystery shoppers aren’t limited to working inside the malls. Greater Miami teems with spectacular outdoor shopping centers like the gorgeous Bayside Marketplace which hosts over...
more about Miami mystery shoppers

New York City - NYC
In the city that never sleeps, mystery shopping is an industry that never sleeps. New York City boasts more mystery shopper jobs than anywhere else in the world.
more about New York City mystery shoppers

Phoenix, AZ
The Phoenix area is an absolute goldmine for mystery shoppers. A large portion of paid shopping assignments will occur in either the massive indoor, climate controlled malls or the...
more about Phoenix mystery shoppers

Salt Lake City, UT
The vigorous economy is town is propelled in good part by the very potent service, hospitality and retail sectors - making mystery shopping in Salt Lake City a crucial and...
more about Salt Lake City mystery shoppers

Seattle, WA
With so many wonderful shopping and dining districts like the fabulous University Village offering countless great retailers and restaurants, Seattle area mystery shoppers aren’t...
more about Seattle mystery shoppers

St. Louis, MO
Mystery shopping in St. Louis is growing and profitable business with plenty of new shopper jobs being offered every day. A good portion on local mystery shopper jobs will take place...
more about St. Louis mystery shoppers

Washington, DC
Mystery shopping is a booming business in Washington and as such, secret shopper jobs are abundant. District area mystery shoppers are spoiled for choice when it comes...
more about Washington, DC mystery shoppers


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All Rights Reserved