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Mystery Shoppers USA


American Mystery Shopping: Become a Mystery Shopper

As a mystery shopper, your job will be to evaluate and comment on customer service in a wide variety of shops, stores, restaurants and services in your area. This is your chance to get paid to shop & dine out. You can make money, have fun and help improve customer service. The importance of customer service has turned mystery shopping into a $1.6 billion a year industry.


What is a Mystery Shopper?

A mystery shopper (also called a secret shopper) is someone who gets paid to visit a store or restaurant and secretly evaluate things like customer service, store cleanliness and product quality. After the visit, the secret shopper fills out a brief questionnaire (shopper report) describing their shopping experience and gets paid for their time and opinions. The business owner then uses the information the mystery shopper has given them to make any necessary improvements in their store or service.


Get Paid to Shop

Mystery shopper jobs pay well and quite often, the secret shopper is treated to free merchandise and free meals as part of the job. A secret shopping career can be very exciting, and for those who love to shop and dine out - it's the perfect job that offers fun assignments and flexible schedules.


History of Mystery Shopping

Mystery shoppers were first employed in the 1940s as a mechanism to measure employee integrity. Tools used for secret shopping assessments are generally simple questionnaires. Most secret shopper companies administer through the Internet, allowing potential mystery shoppers to register for participation and find mystery shopping jobs online.

The most common venues for a mystery shop are retail stores, movie theatres, restaurants, fast food chains, banks, gas stations, car dealerships, health clubs, and more. Virtually any context where there is a customer/business interaction is open to mystery shopping.




Retail evaluations in popular chain stores like Macy's account for roughly 35% of all mystery shopping revenue.


Methods of a Secret Shopper


Secret shoppers are often given assignments to simply test the service skills of the employees. Some of the common things secret shoppers will be looking for include:

- how long it takes before the secret shopper is greeted
- how was the secret shopper treated during their visit at the location
- cleanliness of location and employees
- quality and taste of meal served
- selection of products/food and prices
- speed and efficiency of service

After the visit, the secret shopper will then submit their opinions about their shopping experience. That information is then reviewed and analyzed by the business to find areas in their service that need improvement.



Approximately 32% of all mystery shopping assignments are for dining establishments. Famous for its delicious food,
friendly service, great atmosphere and cleanliness, the Cheesecake Factory is always a favorite with mystery shoppers.


Finding Real Mystery Shopper Jobs

Whether you are looking to become a mystery shopper or secret shopper for the first time, or looking for mystery shopping companies to work for, Mystery Shopping Providers can help.

We can connect you with 184 mystery shopping companies that hire new shoppers for assignments every day. Mystery Shopping Providers also offers online training for new mystery shoppers, personal consultation and an online newsletter for our new shoppers. No experience is required to take part in mystery shops. And because hundreds of new mystery shopper jobs are available every day, our members are guaranteed work.


Become a Mystery Shopper

Mystery Shoppers America is in business for one reason: to connect you with mystery shopper jobs. You are our first priority and we are committed to your success. If you want to be a mystery shopper, you need the service of the best available of all mystery shopping companies. MSP is the industry leader.

In business since 2002, MSP is reputable and well established. We are the largest mystery shopping service of our kind and we’re the best at what we do. Our experienced staff knows the mystery shopping industry inside-out.


Join us today & Get Paid to Shop!

Register with Mystery Shopping Providers and begin your new career as a paid shopper.
Click here to
Become a Mystery Shopper





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Mystery Shoppers are Always in Demand

Atlanta, GA
Mystery shoppers in Atlanta enjoy incredible opportunity and great variety as the city has some of the largest shopping malls in the southeast like the massive Mall of Georgia...
more about Atlanta mystery shoppers


Baltimore, MD
The Baltimore area offers an astounding array of mystery shopping and dining job choices. A significant percentage of paid shopper evaluations occur at the prominent malls...
more about Baltimore mystery shoppers


Boston, MA
Mystery shopping is very big business in Boston. When looking for mystery shopper jobs in Boston, you may be spoiled for choice because the largest city in New England...
more about Boston mystery shoppers


Cincinnati, OH
Paid shopping assignments in Cincinnati are plentiful as the city is also noted for its vibrant mystery shopping industry. Downtown Cincinnati is teeming with amazing...
more about Cincinnati mystery shoppers


Indianapolis, IN
Mystery shoppers in Indianapolis can enjoy fun and well-paying shopping and dining opportunities throughout the area. Beginning with the large and popular shopping centers...
more about Indianapolis mystery shoppers


Kansas City, MO
Mystery shopping is a booming business in Kansas City and the jobs are plentiful. The great volume of shopping centers in the area like Oak Park Mall, Town Center...
more about Kansas City, MO mystery shoppers


Miami, FL
Local shoppers have amazing variety when it comes to shopping centers. Massive malls like Aventura, Bal Harbour, Dadeland Mall, Dolphin Mall and Miami International Mall are...
more about Miami mystery shoppers


Milwaukee, WI
Mystery shopping is a prosperous business in Milwaukee and mystery shoppers jobs are plentiful. Starting with the multitude of shopping centers - local mystery shoppers...
more about Milwaukee mystery shoppers


Pittsburgh, PA
Beyond the notable shopping centers, Pittsburgh is blessed with some outstanding shopping, dining and entertainment districts and neighborhoods that can provide...
more about Pittsburgh mystery shoppers


San Diego, CA
San Diego also offers many splendid shopping, dining and entertainment neighborhoods and districts like Mission Hills, Hillcrest, Gaslamp Quarter, Seaport Village District, North Park...
more about San Diego mystery shoppers


Salt Lake City, UT
The vigorous economy is town is propelled in good part by the very potent service, hospitality and retail sectors - making mystery shopping in Salt Lake City a crucial and...
more about Salt Lake City mystery shoppers




Mystery Shopping News

MSPA ShopperFest 2014
October 17 – 19, 2014
Orlando, Florida

Registration for ShopperFest is now open! Join MSPA’s very first ShopperFest in beautiful Orlando, Florida!
Read full article


CXE3: The Customer Experience Conference
Engage, Educate, Enhance
October 15 - 17, 2014
Sheraton Lake Buena Vista Hotel in Orlando

CSI: Customer Service Investigation: Solving the Mystery of the Future of Customer Service.
Read full article


Why mystery shopping is still critical in the age of big data
There are a variety of ways restaurant operators can get a pulse on unit-level performance, but few provide the same unique, objective perspective of mystery shoppers. Read full article


Mystery Shopping for the Food Service Industry
A well-developed mystery shopping program remains one of the most effective and affordable methods of gathering operational data about a business. It doesn’t matter if you own one restaurant... Read full article


Mystery Shoppers Name Arbys the Best Quick-Serve Dining Experience
A recent mystery shopper campaign conducted by Service Intelligence, a Charlotte, NC-based data-collection company, revealed that Arby's was named one of the top quick-serve restaurants in the U.S. to provide an overall excellent guest experience and menu offering. Read full article


Using mystery shopping to increase profit in the hospitality industry
A customer’s point of view and perceived levels of service are critical to increasing profit in the Hospitality industry. How can your team ensure customer expectations are being met all while achieving brand standards? Read full article


Airline retail sector looks to mystery shoppers for evaluations
Airports have recently been looking into new approaches that will make them retail shopping destinations instead of just waiting rooms for stalled travelers. Read full article




 
 


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