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MSPA North America presents ShopperFest 2017
June 16 - 18, 2017
Orlando, Florida at the Rosen Plaza Hotel


Whether you’re a just starting out as a mystery shopper or a seasoned paid shopping professional, here’s your chance to meet and network with shoppers from across North America as well the representatives from numerous mystery shopping providers. At ShopperFest, you’ll receive the tips, tools and tools, tips and practical advice straight from the MSPs! This event draws independent contractors and executives from customer experience measurement firms from across North America.

The MSPA Board has assembled speakers and presentations to benefit you - the mystery shopper. There will be general and specialty sessions rookie and veteran shoppers alike as well as roundtables of MSP presidents and reps. You’ll have the opportunity to ask the questions and learn from industry professionals.

Click here to register for ShopperFest 2017




MSPA North America presents the Customer Experience Conference 2017
October 10 - 12, 2017
Vancouver, British Columbia, Canada at the Sheraton Vancouver Wall Centre


CXE3 attendees include executives from mystery shopping firms, marketing research and merchandising companies, surveyors, field audit firms, loss prevention firms and others, The conference will feature educational seminars, networking opportunities, professional development and updates regarding important issues within the customer experience management and measurement industry.

Further information will be posted soon.


Mystery Shopping 101

What is a Mystery Shopper?

A mystery shopper (also called a secret shopper) is someone who gets paid to visit a store or restaurant and secretly evaluate things like customer service, store cleanliness and product quality. After the visit, the secret shopper fills out a brief questionnaire (shopper report) describing their shopping experience and gets paid for their time and opinions. The business owner then uses the information the mystery shopper has given them to make any necessary improvements in their store or service. The importance of customer service has turned mystery shopping into a $1.6 billion a year industry.


Get Paid to Shop

Mystery shopper jobs pay well and quite often, the secret shopper is treated to free merchandise and free meals as part of the job. A secret shopping career can be very exciting, and for those who love to shop and dine out - it's the perfect job that offers fun assignments and flexible schedules.


History of Mystery Shopping

Mystery shoppers were first employed in the 1940s as a mechanism to measure employee integrity. Tools used for secret shopping assessments are generally simple questionnaires. Most secret shopper companies administer through the Internet, allowing potential mystery shoppers to register for participation and find mystery shopping jobs online.

The most common venues for a mystery shop are retail stores, movie theatres, restaurants, fast food chains, banks, gas stations, car dealerships, health clubs, and more. Virtually any context where there is a customer/business interaction is open to mystery shopping.




Retail evaluations in popular chain stores like Macy's account for roughly 35% of all mystery shopping revenue.


Methods of a Secret Shopper


Secret shoppers are often given assignments to simply test the service skills of the employees. Some of the common things secret shoppers will be looking for include:

- how long it takes before the secret shopper is greeted
- how was the secret shopper treated during their visit at the location
- cleanliness of location and employees
- quality and taste of meal served
- selection of products/food and prices
- speed and efficiency of service

After the visit, the secret shopper will then submit their opinions about their shopping experience. That information is then reviewed and analyzed by the business to find areas in their service that need improvement.



Approximately 32% of all mystery shopping assignments are for dining establishments. Famous for its delicious food,
friendly service, great atmosphere and cleanliness, the Cheesecake Factory is always a favorite with mystery shoppers.


Finding Real Mystery Shopper Jobs

Whether you are looking to become a mystery shopper or secret shopper for the first time, or looking for mystery shopping companies to work for, Mystery Shopping Providers can help.

We can connect you with 184 mystery shopping companies that hire new shoppers for assignments every day. Mystery Shopping Providers also offers online training for new mystery shoppers, personal consultation and an online newsletter for our new shoppers. No experience is required to take part in mystery shops. And because hundreds of new mystery shopper jobs are available every day, our members are guaranteed work.


Become a Mystery Shopper

Mystery Shoppers America is in business for one reason: to connect you with mystery shopper jobs. You are our first priority and we are committed to your success. If you want to be a mystery shopper, you need the service of the best available of all mystery shopping companies. MSP is the industry leader.

In business since 2002, MSP is reputable and well established. We are the largest mystery shopping service of our kind and we’re the best at what we do. Our experienced staff knows the mystery shopping industry inside-out.


Join us today & Get Paid to Shop!

Register with Mystery Shopping Providers and begin your new career as a paid shopper.
Click here to
Become a Mystery Shopper





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Mystery Shopping News

Mystery Shopping Restaurants - Getting Paid to Dine Out
Mystery shopper services play a vital role in the success of any restaurant. In today’s ultra-competitive market, it’s imperative that every restaurant serves up the best tasting food while providing excellent customer service in a clean and inviting premises. Read full article


Confessions of a Hotel Mystery Shopper
30,000 Americans stay at hotels as mystery shoppers, giving companies inside scoops on their services. Try finding a hotel mystery shopper willing to dish on one of their stays. Ask them to reveal the dirt on the unkempt suite, the coquette of a... Read full article


Secret Shopping Supermarkets & Grocery Stores
America’s supermarkets are in fierce competition for your food shopping dollar. Find out how you can profit from this and provide a valuable service to your community by mystery shopping in grocery stores. Read full article


Mystery Shoppers Help U.S. Regulators Fight Racial Discrimination At Banks
When the Consumer Financial Protection Bureau looked into the Mississippi-based regional bank BancorpSouth, it didn't just review thousands of loan applications. It sent in undercover operatives - some white, some black - who pretended to... Read full article


Using mystery shopping to increase profit in the hospitality industry
A customer’s point of view and perceived levels of service are critical to increasing profit in the Hospitality industry. How can your team ensure customer expectations are being met all while achieving brand standards?
Read full article


6 Ways to Have Fun with the Customer Experience
Good business doesn’t have to be all business all the time. In fact, the customer experience can benefit from some funny business as well. More than half of customers say humor resonates with them when they do business with a company, a Nielsen...
Read full article


Mystery Shoppers are Always in Demand

Albuquerque, NM
New mystery shoppers are needed in Albuquerque to meet the increasing demand. You can now get paid to shop and dine out in some of the city’s best shopping centers like Coronado... Read full report on Albuquerque


Austin, TX
Local mystery shoppers can find themselves on evaluation at some of Austin’s most exciting destinations. Starting with the leading shopping centers like Barton Creek Square Mall, the Domain... Read full report on Austin


Charlotte, NC
Mystery shoppers in Charlotte have an enormous array of options available to them. Starting with the prominent shopping centers like SouthPark Mall, Carolina Place Mall, Concord Mills... Read full report on Charlotte


Cincinnati, OH
Paid shopping assignments in Cincinnati are plentiful as the city is also noted for its vibrant mystery shopping industry. Downtown Cincinnati is teeming with amazing opportunities... Read full report on Cincinnati


Colorado Springs, CO
Mystery shoppers in Colorado Springs have an impressive array of venues available to them. The shopping centers are excellent with outstanding locations like Citadel Mall, Chapel Hills... Read full report on Colorado Springs


Davenport, IA
Being the principal center of retail and service in this region of the state, Davenport is home to a very active mystery shopping scene. Area mystery shoppers have some very impressive destinations... Read full report on Davenport


Long Beach, CA
Long Beach offers a wealth of mystery shopper job opportunities. Local shoppers can find themselves getting to paid to shop and dine in fine destinations like Los Cerritos Center... Read full report on Long Beach


Louisville, KY
The multitude of prominent and expansive shopping centers like Mall St. Matthews, Oxmoor Center, Jefferson Mall, Paddock Shops, Edinburgh Premium Outlets, Factory Stores of... Read full report on Louisville


Minneapolis - St Paul, MN
Minneapolis - St. Paul take the shopping experience to a new level and it’s no surprise that mystery shopping is big business in the Twin Cities. Mystery shopper jobs in... Read full report on Minneapolis - St Paul


Nashville, TN
As a mystery shopper in Nashville, you can get paid to shop at some of the finest destinations the city has to offer such as Mall at Green Hills, Cool Springs Galleria, Hill Center Green Hills... Read full report on Nashville


Pittsburgh, PA
With such a vast number of stores, services and restaurants - mystery shopping is a booming business in Pittsburgh and mystery shopper jobs are abundant. To begin with, the area is loaded... Read full report on Pittsburgh


Portland, OR
The retail scene in Portland is one of the best in the country with outstanding shopping centers like Bridgeport Village, Pioneer Place, Lloyd Center, Washington Square Mall, Woodburn... Read full report on Portland


Raleigh, NC
Being an important region for retail and service businesses, the Triangle area of Raleigh, Durham and Chapel Hill have a vital and ever growing mystery shopping scene. You can get... Read full report on Raleigh


San Jose, CA
San Jose is rich with mystery shopping opportunities, offering countless new mystery shopper jobs daily. Local shoppers have an almost overwhelming number of exciting destinations... Read full report on San Jose


Tampa, FL
With an abundance of first-class shopping centers, mystery shopping in Tampa is a healthy and flourishing industry. You can get paid to shop in magnificent locations like International... Read full report on Tampa


Tulsa, OK
Mystery shopping assignments in Tulsa can take you to any number of exciting shopping centers and malls such as Woodland Hills Mall, Tulsa Promenade Mall, Eastland Mall, The Plaza, SouthRoads... Read full report on Tulsa


Virginia Beach, VA
Mystery shopping is an in-demand industry in Virginia Beach. When it comes to mystery shopper jobs, Virginia Beach offers a vast assortment of fun and interesting choices every day. Read full report in Virginia Beach


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