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Mystery Shoppers USA


American Mystery Shopping: Become a Mystery Shopper

As a mystery shopper, your job will be to evaluate and comment on customer service in a wide variety of shops, stores, restaurants and services in your area. This is your chance to get paid to shop & dine out. You can make money, have fun and help improve customer service. The importance of customer service has turned mystery shopping into a $1.6 billion a year industry.


What is a Mystery Shopper?

A mystery shopper (also called a secret shopper) is someone who gets paid to visit a store or restaurant and secretly evaluate things like customer service, store cleanliness and product quality. After the visit, the secret shopper fills out a brief questionnaire (shopper report) describing their shopping experience and gets paid for their time and opinions. The business owner then uses the information the mystery shopper has given them to make any necessary improvements in their store or service.


Get Paid to Shop

Mystery shopper jobs pay well and quite often, the secret shopper is treated to free merchandise and free meals as part of the job. A secret shopping career can be very exciting, and for those who love to shop and dine out - it's the perfect job that offers fun assignments and flexible schedules.


History of Mystery Shopping

Mystery shoppers were first employed in the 1940s as a mechanism to measure employee integrity. Tools used for secret shopping assessments are generally simple questionnaires. Most secret shopper companies administer through the Internet, allowing potential mystery shoppers to register for participation and find mystery shopping jobs online.

The most common venues for a mystery shop are retail stores, movie theatres, restaurants, fast food chains, banks, gas stations, car dealerships, health clubs, and more. Virtually any context where there is a customer/business interaction is open to mystery shopping.




Retail evaluations in popular chain stores like Macy's account for roughly 35% of all mystery shopping revenue.


Methods of a Secret Shopper


Secret shoppers are often given assignments to simply test the service skills of the employees. Some of the common things secret shoppers will be looking for include:

- how long it takes before the secret shopper is greeted
- how was the secret shopper treated during their visit at the location
- cleanliness of location and employees
- quality and taste of meal served
- selection of products/food and prices
- speed and efficiency of service

After the visit, the secret shopper will then submit their opinions about their shopping experience. That information is then reviewed and analyzed by the business to find areas in their service that need improvement.



Approximately 32% of all mystery shopping assignments are for dining establishments. Famous for its delicious food,
friendly service, great atmosphere and cleanliness, the Cheesecake Factory is always a favorite with mystery shoppers.


Finding Real Mystery Shopper Jobs

Whether you are looking to become a mystery shopper or secret shopper for the first time, or looking for mystery shopping companies to work for, Mystery Shopping Providers can help.

We can connect you with 184 mystery shopping companies that hire new shoppers for assignments every day. Mystery Shopping Providers also offers online training for new mystery shoppers, personal consultation and an online newsletter for our new shoppers. No experience is required to take part in mystery shops. And because hundreds of new mystery shopper jobs are available every day, our members are guaranteed work.


Become a Mystery Shopper

Mystery Shoppers America is in business for one reason: to connect you with mystery shopper jobs. You are our first priority and we are committed to your success. If you want to be a mystery shopper, you need the service of the best available of all mystery shopping companies. MSP is the industry leader.

In business since 2002, MSP is reputable and well established. We are the largest mystery shopping service of our kind and we’re the best at what we do. Our experienced staff knows the mystery shopping industry inside-out.


Join us today & Get Paid to Shop!

Register with Mystery Shopping Providers and begin your new career as a paid shopper.
Click here to
Become a Mystery Shopper





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Mystery Shoppers are Always in Demand

Atlanta, GA
Mystery shoppers in Atlanta enjoy incredible opportunity and great variety as the city has some of the largest shopping malls in the southeast like Lenox Square...
more about Atlanta mystery shoppers


Boston, MA
Mystery shopping is very big business in Boston. When looking for mystery shopper jobs in Boston, you may be spoiled for choice because the largest city in New England...
more about Boston mystery shoppers


Chicago, IL
Chicago is a mystery shopper’s dream come true with world-class department stores, every kind of boutique from upscale to funky, fabulous discount shopping and specialty...
more about Chicago mystery shoppers


Dallas, TX
Dallas has more shopping centers per capita than any other city in America. Impressive malls like the Galleria, with over 200 stores and restaurants represent countless...
more about Dallas mystery shoppers


Denver, CO
Because Denver is the largest shopping destination within a 600-mile radius, mystery shopper jobs in the Denver area are plentiful. A mystery shopper in Denver can...
more about Denver mystery shoppers


Los Angeles, CA
Mystery shopping is booming in the Los Angeles area and the mystery shopper industry in L.A. is as large as the city itself. Simply put, Los Angeles is a mystery...
more about Los Angeles mystery shoppers


Miami, FL
Mystery shopping is a major industry in Miami and mystery shopper jobs are always in great supply. Local shoppers have amazing variety when it comes to shopping centers.
more about Miami mystery shoppers


Minneapolis - St Paul, MN
Minneapolis St. Paul take the shopping experience to a new level and it’s no surprise that mystery shopping is big business in the Twin Cities. Mystery shopper jobs...
more about Minneapolis - St Paul mystery shoppers


New York City - NYC
In the city that never sleeps, mystery shopping is an industry that never sleeps. New York City boasts more mystery shopper jobs than anywhere else in the world.
more about New York City mystery shoppers


Philadelphia, PA
Philadelphia is home to America’s largest retail complex - The King of Prussia Mall which features over 400 stores. So it’s no surprise that mystery shopping is an essential...
more about Philadelphia mystery shoppers


Phoenix, AZ
Mystery shopping is a healthy and vibrant business in Phoenix with plenty of great mystery shopper jobs also available in Chandler, Glendale, Mesa, Paradise...
more about Phoenix mystery shoppers


San Diego, CA
A large number of mystery shopping assignments take place in popular shopping centers like the gorgeous Fashion Valley Mall. This exquisite two-level, open-air complex...
more about San Diego mystery shoppers


San Francisco, CA
More than a tourist draw, the elegant Westfield San Francisco Centre is an outstanding destination for local mystery shoppers. This impressive shopping center features...
more about San Francisco mystery shoppers


Seattle, WA
Mystery shoppers in the Seattle area have remarkable variety of destinations at their disposal. The volume of magnificent shopping centers and malls is indeed impressive. The...
more about Seattle mystery shoppers




Mystery Shopping News

Why mystery shopping is still critical in the age of big data
There are a variety of ways restaurant operators can get a pulse on unit-level performance, but few provide the same unique, objective perspective of mystery shoppers. Read full article


Mystery Shopping for the Food Service Industry
A well-developed mystery shopping program remains one of the most effective and affordable methods of gathering operational data about a business. It doesn’t matter if you own one restaurant... Read full article


Mystery Shoppers Name Arbys the Best Quick-Serve Dining Experience
A recent mystery shopper campaign conducted by Service Intelligence, a Charlotte, NC-based data-collection company, revealed that Arby's was named one of the top quick-serve restaurants in the U.S. to provide an overall excellent guest experience and menu offering. Read full article


Using mystery shopping to increase profit in the hospitality industry
A customer’s point of view and perceived levels of service are critical to increasing profit in the Hospitality industry. How can your team ensure customer expectations are being met all while achieving brand standards? Read full article


Airline retail sector looks to mystery shoppers for evaluations
Airports have recently been looking into new approaches that will make them retail shopping destinations instead of just waiting rooms for stalled travelers. Read full article




 
 


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