Mystery Shoppers USA
American Mystery Shopping: Become a
As a mystery shopper, your job will be to
evaluate and comment on customer service in a
wide variety of shops, stores, restaurants and
services in your area. This is your chance to get
paid to shop & dine out. You can make money,
have fun and help improve customer service. The
importance of customer service has turned mystery
shopping into a $1.6 billion a year industry.
What is a Mystery Shopper?
A mystery shopper (also called a secret shopper)
is someone who gets paid to visit a store or
restaurant and secretly evaluate things like
customer service, store cleanliness and product
quality. After the visit, the secret shopper
fills out a brief questionnaire (shopper report)
describing their shopping experience and gets
paid for their time and opinions. The business
owner then uses the information the mystery
shopper has given them to make any necessary
improvements in their store or service.
Get Paid to Shop
Mystery shopper jobs pay well and quite often,
the secret shopper is treated to free merchandise
and free meals as part of the job. A secret
shopping career can be very exciting, and for
those who love to shop and dine out - it's the
perfect job that offers fun assignments and
History of Mystery Shopping
Mystery shoppers were first employed in the 1940s
as a mechanism to measure employee integrity.
Tools used for secret shopping assessments are
generally simple questionnaires. Most secret
shopper companies administer through the
Internet, allowing potential mystery shoppers to
register for participation and find mystery
shopping jobs online.
The most common venues for a mystery shop are
retail stores, movie theatres, restaurants, fast
food chains, banks, gas stations, car
dealerships, health clubs, and more. Virtually
any context where there is a customer/business
interaction is open to mystery shopping.
Retail evaluations in popular chain stores like
Macy's account for roughly 35% of all mystery
Methods of a Secret Shopper
Secret shoppers are often given assignments to
simply test the service skills of the employees.
Some of the common things secret shoppers will be
looking for include:
- how long it takes before the secret shopper is
- how was the secret shopper treated during their
visit at the location
- cleanliness of location and employees
- quality and taste of meal served
- selection of products/food and prices
- speed and efficiency of service
After the visit, the secret shopper will then
submit their opinions about their shopping
experience. That information is then reviewed and
analyzed by the business to find areas in their
service that need improvement.
Approximately 32% of all mystery shopping
assignments are for dining establishments. Famous
for its delicious food,
friendly service, great atmosphere and
cleanliness, the Cheesecake Factory is always a
favorite with mystery shoppers.
Finding Real Mystery Shopper Jobs
Whether you are looking to become a mystery
shopper or secret shopper for the first time, or
looking for mystery shopping companies to work
for, Mystery Shopping Providers can help.
We can connect you with 184 mystery shopping
companies that hire new shoppers for assignments
every day. Mystery Shopping Providers also offers
online training for new mystery shoppers,
personal consultation and an online newsletter
for our new shoppers. No experience is required
to take part in mystery shops. And because
hundreds of new mystery shopper jobs are
available every day, our members are guaranteed
Become a Mystery Shopper
Mystery Shoppers America is in business for one
reason: to connect you with mystery shopper jobs.
You are our first priority and we are committed
to your success. If you want to be a mystery
shopper, you need the service of the best
available of all mystery shopping companies. MSP
is the industry leader.
In business since 2002, MSP is reputable and well
established. We are the largest mystery shopping
service of our kind and were the best at
what we do. Our experienced staff knows the
mystery shopping industry inside-out.
Join us today & Get
Paid to Shop!
Register with Mystery Shopping Providers and
begin your new career as a paid shopper.
Click here to Become
a Mystery Shopper
Mystery Shoppers America -
America's First Choice for Mystery Shopping.
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Providers. All rights reserved.
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Mystery Shoppers are Always
Mystery shoppers in Atlanta enjoy incredible
opportunity and great variety as the city has
some of the largest shopping malls in the
southeast like the massive Mall of Georgia...
Atlanta mystery shoppers
The Baltimore area offers an astounding array of
mystery shopping and dining job choices. A
significant percentage of paid shopper
evaluations occur at the prominent malls... more about
Baltimore mystery shoppers
Mystery shopping is very big business in Boston.
When looking for mystery shopper jobs in Boston,
you may be spoiled for choice because the largest
city in New England...
Boston mystery shoppers
Paid shopping assignments in Cincinnati are
plentiful as the city is also noted for its
vibrant mystery shopping industry. Downtown
Cincinnati is teeming with amazing...
Cincinnati mystery shoppers
Mystery shoppers in Indianapolis can enjoy fun
and well-paying shopping and dining opportunities
throughout the area. Beginning with the large and
popular shopping centers... more about
Indianapolis mystery shoppers
Mystery shopping is a booming business in Kansas
City and the jobs are plentiful. The great volume
of shopping centers in the area like Oak Park
Mall, Town Center... more about
Kansas City, MO mystery shoppers
Local shoppers have amazing variety when it comes
to shopping centers. Massive malls like Aventura,
Bal Harbour, Dadeland Mall, Dolphin Mall and
Miami International Mall are...
Miami mystery shoppers
Mystery shopping is a prosperous business in
Milwaukee and mystery shoppers jobs are
plentiful. Starting with the multitude of
shopping centers - local mystery shoppers...
Milwaukee mystery shoppers
Beyond the notable shopping centers, Pittsburgh
is blessed with some outstanding shopping, dining
and entertainment districts and neighborhoods
that can provide...
Pittsburgh mystery shoppers
San Diego also offers many splendid shopping,
dining and entertainment neighborhoods and
districts like Mission Hills, Hillcrest, Gaslamp
Quarter, Seaport Village District, North Park...
San Diego mystery shoppers
Lake City, UT
The vigorous economy is town is propelled in good
part by the very potent service, hospitality and
retail sectors - making mystery shopping in Salt
Lake City a crucial and...
Salt Lake City mystery shoppers
Mystery Shopping News
October 17 19, 2014
Registration for ShopperFest is now open! Join
MSPAs very first ShopperFest in beautiful
Orlando, Florida! Read full article
CXE3: The Customer
Engage, Educate, Enhance
October 15 - 17, 2014
Sheraton Lake Buena Vista Hotel in Orlando
CSI: Customer Service Investigation: Solving the
Mystery of the Future of Customer Service. Read full article
Why mystery shopping is
still critical in the age of big data
There are a variety of ways
restaurant operators can get a pulse on
unit-level performance, but few provide the same
unique, objective perspective of mystery
shoppers. Read full
Mystery Shopping for the
Food Service Industry
A well-developed mystery shopping
program remains one of the most effective and
affordable methods of gathering operational data
about a business. It doesnt matter if you
own one restaurant... Read full
Mystery Shoppers Name Arbys
the Best Quick-Serve Dining Experience
A recent mystery shopper campaign
conducted by Service Intelligence, a Charlotte,
NC-based data-collection company, revealed that
Arby's was named one of the top quick-serve
restaurants in the U.S. to provide an overall
excellent guest experience and menu offering. Read full
Using mystery shopping to
increase profit in the hospitality industry
A customers point of view and
perceived levels of service are critical to
increasing profit in the Hospitality industry.
How can your team ensure customer expectations
are being met all while achieving brand
standards? Read full
Airline retail sector looks
to mystery shoppers for evaluations
Airports have recently been looking
into new approaches that will make them retail
shopping destinations instead of just waiting
rooms for stalled travelers. Read full