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Frequently Asked Questions



Who should become a mystery shopper?
Work as a mystery shopper is perfect for anyone who enjoys working flexible hours, who would like to earn high contract wages, and who would enjoy a variety of assignments. It’s fun and easy work!

Do I need any special training or experience?
No previous experience or special training is required. If you like to shop you will do just fine. As long as you’re neat and responsible and enjoy shopping - you can succeed with our help. Our only requirement is that you be 18 years of age or older. Mystery shopping is also an ideal job for senior citizens!

Can men be mystery shoppers?
Absolutely. As a matter of fact, some specialized shopping assignments are for men only. This job is for women, men and sometimes the whole family.

Can I bring my children on my shopping assignments?
Yes! Mystery shopping is great for stay-at-home moms and dads. In almost every case, you can take your children shopping with you. There are even assignments where you might be asked to bring your whole family or a friend. For example: hotels, restaurants, resorts, country clubs, amusement parks, movie theatres and even airlines.

Who pays me?
The business that you shop for pays you. Payment options usually include automatic bank deposit, PayPal or mailed check.

Can I refuse certain assignments?
Yes. That's another great benefit of this job. Because you'll be working independently, you only have to accept the assignments that you are interested in.

Is there work where I live?
You can live just about anywhere in the country and work as a mystery shopper. Because your services are valuable to every type of business in every community - all towns, cities and regions can provide great opportunities. We can connect you with work wherever you live.

Will I need to travel?
That’s up to you. Most of the time you'll be asked to work within your local area. But occasionally, some shopping adventures may come up that would require traveling to another town and possibly staying overnight at a hotel or you might even get to go on holiday with all expenses paid! Again, you choose only the shopping adventures you want. But, if you like to travel and would like to get paid to do it - accepting the long distance shopping adventures may be perfect for you.

Will anyone supervise my work?
The company that gives you your assignment will supervise all aspects of fieldwork. There is always someone available if a shopper has a problem or question.

Is the registration fee a one-time only charge?
The registration fee is a one-time only charge and it guarantees you Lifetime Membership with our organization. You will never be re-billed and your membership never expires.

Can't you just take the registration fee out of my first paycheck?
The money you make will be paid to you by the company you do the shopping assignment for. We will introduce you to the companies that hire you to shop - but we will not be employing or paying you. Since we will not be the ones paying you, there is no way for us to deduct anything from your pay. The registration fee is to cover our administration costs and for the mystery shopping provider service we provide.

Is it safe to give my credit card information online?
Yes. No matter what rumors you may have heard - it is much safer to give your credit card information online than anywhere else. Unlike going to a restaurant or giving your credit card to a clerk in a store, where strangers see your credit card number, authorization number and expiration date - no one working at our company or on this website will ever see your credit card number or information.

All credit card information is encrypted and privacy protected before transmission. For maximum card security, all registration payments are transmitted directly to the banking network for immediate authorization. We do not store any credit card numbers. This means the only persons who will ever see your credit card number or expiration date are you and your bank.

What else do I need to know?
Everything you need to know about getting started as a mystery shopper is covered in our members website, but any additional information you might need will be provided by the company you’ll be shopping for.

How soon can I start shopping?
Right away! Sign up now and you could be working tomorrow!




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MYSTERY SHOPPING
INDUSTRY FACTS

The importance of customer service has turned mystery shopping into a $1.6 billion a year industry that employs over one million shoppers.

More than 10 million mystery shops were conducted in 2008.

The Mystery Shopping industry had an estimated value of nearly $700 million in the United States alone in 2008.

Mystery shopping revenue by industry is broken down into seven segments, based on percentage of total market size:

Retail: 34.8%,

Restaurant: 31.5%,
(Comprised of Fast Food at 14.2% and Casual/Fine Dining at 17.3%)

Gas Station/Convenience Store: 11.7%

Grocery: 9.8%

Entertainment & Travel: 6.6%

Banking/Financial: 3.7%,

Other: 1.9

Double-digit industry growth between 2007 and 2008 is expected to see growth of up to 15 percent or more in the Retail, Restaurant and Service industries from 2009 to 2010.

Mystery shopping is credited with increasing customer loyalty, enhancing customer service, and improving cross-selling and up-selling. Each of these has helped companies to increase sales or maintain market share in very competitive sales environments.

Ultimately, mystery shopping is an important step to create better trained employees who provide better service to customers. This enhanced service establishes greater bonds of loyalty between the customer and the company, paving the way for improved return sales.

 


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